Archive for October 2008

what the feck is AOO TLP ?

(Update: 28/10/2008 here)

Having been chastised for using these ‘unknown acronyms’ in my comment on jd’s weblog, I thought it worth writing a brief entry describing what these acronyms stand for and how they may be of interest for those purchasing or upgrading Adobe software.

Essentially this is all to do with volume licensing as an alternative to purchasing products through the Adobe store or other 3rd party suppliers. Volume licensing sounds like it is aimed at large organisations purchasing site-license. However the Transaction Licensing Programme facilitates as little as a single product license. The way the scheme works is to provide a transaction discount should you purchase multiple products in a single transaction based upon a point value for each product. TLP purchases may be made through 3rd party suppliers, but also through Adobe directly as in my case. There is no published price list so you need to request a quote.

The key point of interest to me was the Upgrade Plan which allows licenses to be purchased over 24 month subscriptions. Essentially this means I effectively have already paid to cover my CS4 upgrade. This is the point I was trying to make on jd’s weblog. He acknowledges that trial versions of CS3 products not being available until mid November is a ‘Pain point’ and he provides some explanation including the phrase “The big shipping versions get released first.”. Well I’m a AOO TLP upgrade licensee who’s just been told I may have to wait until the ‘end of November’ for it to physically ship to me. If it is painful for ‘users’ who haven’t paid for the software yet, imagine the pain for those who have paid for the software, but may have to wait until the end of November.

So while the Upgrade Plan offers some value, fulfilment seems less than ideal especially given this Key benefit documented on the Adobe site: “Get timely notifications of new upgrades, so you can stay on top of new product releases.”.

This is now my latest bug-bear. For Adobe to see how the customer experience could be improved in this regard, they need only look back to the now discontinued Macromedia DEVNET Pro subscription, where serial numbers and downloadable installers were immediately available to subscribers from day one of a new product shipping.

If this was fixed, I could now be blogging about cool new stuff in CS4 rather than  fuming over this and wondering if I would actually be better-off purchasing through conventional means.

UPDATE : 28/10/2008

Received my Adobe License Fulfilment email on 26th. Logged in and was able to request media for the upgrades, but at the time couldn’t see serial numbers or any way of downloading. However just checked again today, and the serials are there and I now have downloads in progress – and at a good bit-rate. So I’m feeling a lot happier now than when this post was originally published. While the process has not been entirely seamless, this time is far better than my previous experience with CS3 where I had to wait for physical media.